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V.P. of Slot Operations Ted Herzchel Knows That "It's The Relationships That Bring Customers To Ocean"
Vice President of Slot Operations, Ted Herzchel has been instrumental in creating an elevated casino product at Ocean Casino Resort , adding a number of new and popular slot machines to a recently redesigned casino floor for customers to enjoy. I caught up with Ted Herzchel to discuss his own career path to Ocean, the casino’s gaming innovations, customers’ favorite machines, and his own…, Michael Cook: What was your path to Ocean that made it somewhere you simply had to make as part of your career fabric? , Ted Herzchel:, First and foremost, Ocean was very enticing because I saw a property that was just unbelievable, located right on the beach. I have invested a lot of capital since joining the team, purchasing new slot machines, re-configuring the casino floor and introducing a better slot experience than what we had in the past. We created pathways on the casino floors to take customers on a guided journey…, The Cove, . There are so many new experiences and amenities being built and I'm excited to be a part of it., MC: What do you think it is about certain slots and particular casinos that keeps people so completely faithful to them?, TH:, Slots tend to be played as a more individualized form of entertainment, as opposed to table games where you are interacting with dealers and other players a bit more socially. There is also a low price point to play a slot machine, allowing you to play for a minimum of less than a dollar. As for what brings people back there are definitely a couple of factors. First and foremost is the…, LEARN MORE ABOUT OCEAN'S HOT SLOTS AND FEATURED GAMES, , MC: Right now, what do you think on property is the most attractive slot that people are drawn to and what could the reason be? , TH:, We have a few slots that are extremely popular with a very loyal following right now. Aristocrat is probably one of the hottest manufacturers over the past few years. They produced Lighting Link, Dragon Link, and most recently, Buffalo Link, which are all popular machines. Aristocrat is an Australian company, and Australia is known to have a pretty large gambling audience down under. If it is…, All Aboard, . We have had that on the floor for about a year now and it is still going gangbusters. IGT has various themes of Wheel of Fortune, which is always a customer favorite. There are a number of games out there that you have to have on your floor that customers will either inquire about or go to a given property where they are available., , MC: So it is safe to say the change up of the casino floor has been a "game changer" as a whole for Ocean, right? , TH:, Absolutely. Matching the new slot machines that we have introduced along with fan-favorites has created unique destinations throughout the casino floor. We really tried to step back and take a thoughtful approach, balancing the East and West sides of the floor, as well as understanding the traffic patterns. Trying to lay out machines and configurations that are going to accommodate players as…, , MC: So many customers have superstitions or their own specific “tricks” that they might follow to try to hit it big on a slot. In your career, is there any specific angle that you have seen that really worked? , TH:, You know, there are so many myths out there. Whether it is the time of day or the location in the casino, whether you are using your players card and the casino can determine if you are winning or losing and adjust the hold accordingly. Obviously none of those myths are factual. The reality is that it's all about being at the right machine at the right time. The key is to stick to your budget and…, , MC: Speaking of the idea of a "players card", what do you think the biggest benefits are for players to sign up for Ocean Rewards ?, TH:, The biggest benefit is to really be recognized for your play and receive rewards based on your play. Whether it is Free Play or Comp Dollars or exclusive invitations to slot tournaments, events or concerts, all of that is the added bonus on top of the actual gaming experience. A lot of players are drawn to the machines, but there is a side benefit and that is the rewards that you get for being a…, LEARN MORE ABOUT OCEAN REWARDS REIMAGINED, , MC: In your role, what are some of the innovations that you have recently seen that you are thinking could be a real game-changer?, TH:, One of the things that I have come to appreciate and that we saw during the pandemic is introducing carousels that give the customers more space. We had a lot of longer rows of machines lined up in a back-to-back manner on our floor. The pandemic presented the opportunity to create smaller configurations, providing a sense of space and comfort for the customer so they don't feel like they are…, , MC: What do you think you have learned over the past last fifteen months? , TH, : I believe customers come for the interactions that they receive from our team members. Everyone can replicate the slot machines on the floor, however the differentiator is the personal experience and the customer service. It is knowing what interests our customers have. We just got a letter from a customer the other day who had a great experience with one of our slot attendants named Linda.…, READ Q&A WITH STEVE PFANN, SVP OF GAMING AT OCEAN
What Makes a Stay in Atlantic City Memorable
The smell of sea salt and a hint of grilled surf ‘n’ turf drifting on the breeze. The mechanized whir and ricket from the amusement rides at Steel Pier. The feeling of warm sand beneath your feet and seaspray on your face as waves break against the beach. When we reminisce about our favorite vacations, these are the kinds of sensory moments that spring to mind. And they’re exactly the type of…, Wakey Wakey! Where to Start Your Day in AC, Maybe you’re an early riser. Maybe not—and hey, with everything a late night in AC has to offer, we wouldn’t blame you for hitting snooze the next morning. Fortunately, brunch doesn’t adhere to the laws of time that lesser meals are bound by. Brunch is eternal. So whether it’s 8 AM or pushing noon, here’s where to get your grub on, Atlantic-City-style. , Brunch in AC, If awards and accolades mean anything to you, look no further than Gilchrist Restaurant on Rhode Island Avenue, the perennial winner of Trip Advisor’s Certificate of Excellence. With a laid-back vibe and unbeatable views of AC’s Gardners Basin, Gilchrist has been serving up good eats since 1946. Just manage to find your way there by 2 PM (a generous closing time for a restaurant catering…, Next Stop: Non-stop Shopping Spree, Having happily put away something high-carb and delicious (and maybe a mimosa or two to boot), why not enjoy a stroll down Atlantic City’s famous Boardwalk? If walking seems like a bit too much to manage, fret not—the Boardwalk has a fleet of trolley-style roller chairs to take you wherever you want to go. AC has too many fun and quirky shops to possibly list in the space of one humble blog, but…, Tanger Outlets, Once you’ve had your souvenir-shopping fix, head to Tanger Outlets for a trendier vibe. With more designer brands than you can shake a well-manicured fist at (more on AC’s spas and salons later), this open-air outlet mall might provide a welcome relief from the Boardwalk’s parade of novelty-t-shirt-bedecked mannequins., Rest for the Weary: AC’s Award-Wiinning Spas and Poolsides, Let’s face it: Whether it’s ample shopping, the thrill of winning big at the casino, or the range of alternative late-night hijinks that AC has to offer (we’ll be covering Atlantic City parties later on), you deserve a break. Having this much fun can be exhausting! Let’s talk about the best spots to get a little R & R., Best Spa in Atlantic City, To find the best spa in Atlantic City, look no further than Ocean Casino Resort’s own Exhale Spa. The good people over at Spas of America know excellence when they breathe it in—and that’s why Exhale Spa is ranked miles ahead of the neighboring competition in AC. Soak away every last ache in the radiant warmth of Exhale’s heated pools, or stay dry in the soothing hush of the salt grotto. Looking…, Best Pool in Atlantic City, Ready to show off after your glow up? Let’s hit the pool. Ocean Casino Resort offers plenty of ways to find your poolside bliss: Catch the hottest DJs like Tiesto, Steve Aoki, or Cash Cash at the HQ2 Beachclub, or bask in those glorious sun rays at HQ2’s Boardwalk Pool and Bar. Reserve a private cabana and lounge the afternoon away in a poolside daybed. Don’t worry about designating a drink-…, AC Nightlife, The sun is setting on your poolside retreat, and you’re starting to think about making moves. You could hit the town… Or you could let the town come to you. Some of the most sensational concerts in Atlantic City happen right here at HQ2 Nightclub, or at one of Ocean Casino Resort’s many atmospheric bars and lounges., HQ2 Nightclub, Thumping beats and sizzling, synth-infused basslines. Immersive, ambient light-shows. HQ2 Nightclub hosts many of the most electrifying Atlantic City club events. With an innovative two-level design and a stacked array of global musical talent, HQ2 specializes in creating the kind of dynamic and memorable club experiences you come to Atlantic City for., Bars & Lounges, If you’re not feeling the club scene, don’t worry. We’ll save you a seat at one of AC’s intimate, vibe-heavy bars and lounges. You’ve got plenty of options to choose from: 1927 Lounge – Sitting down doesn’t have to mean bowing out of the night’s excitement. Soak up the speakeasy atmosphere with a whiskey soda (one of Hemingway’s favorites). Balcony Bar – The newest of Ocean Casino Resort’s…, Make it a Trip to Remember at Ocean Casino Resort, We’ve heard the tired old cliche again and again: “What happens in Vegas stays in Vegas.” Shouldn’t special memories stay with you for the rest of your life? At Ocean Casino Resort, we’re happy to let Vegas keep its corny slogans and provide you with the very best that Atlantic City has to offer. Whether it’s that one meal you’ll be talking about for years or the concert you’ll never forget, AC…
Atlantic City’s Best Casino is Closer Than You Think
At the end of the classic movie, “The Wizard of Oz,” Dorothy Gale returns to Kansas having learned the valuable lesson that sometimes the dream you’re chasing is closer than you ever imagined. In fact, it may be even as close as your own backyard. If you live in or near Atlantic City, the same can be said of your proximity to one of the best resort casinos in the nation: Ocean Casino Resort.…, Our Casino is Vegas-Level Great, If you live on the east coast, you don’t have to head west to experience the kind of top-notch casinos that Las Vegas is known for. A little research into “the top casino near me” will reveal that Ocean Casino Resort is the Best Casino Outside of Vegas for two years running, according to the readers of USA Today. But that isn’t the only honorable distinction our casino earned this year. As we…, Our Restaurants and Bars Are Out of This World, When you stay at Ocean Casino Resort you get access to more than a dozen bars and restaurants, all of which you can access without ever leaving the resort. From incredible fine dining to casual dinners with the family to high-octane nights on the dance floor, our resort is loaded with the best eats and drinks in the AC. The arbiters of casino excellency agree. This year, we’re the recipient of an…, Our Resort Hotel is Unmatched, The votes have been tallied and the results all point to one conclusion: the hotel at Ocean Casino Resort is where you’ll get the best rooms, views, and amenities in and outside of Atlantic City. For the second year in a row, we’ve claimed the title of Best Casino Hotel in the U.S. from USA Today’s Reader’s Choice Awards. The Press of Atlantic City agreed, naming Ocean Casino Resort one of the…, Ocean Casino Resort: Serving Up Only the Best, For residents all along the eastern seaboard, there’s only one answer to the question, “What’s the best casino near me?” And the answer is Ocean Casino Resort in Atlantic City. If you’re looking for the hottest gaming, most comfortable rooms, and trendiest bars and restaurants, look no further than Ocean Casino Resort. When you stay with us, you stay at the heart of all of Atlantic City’s most…
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VIDEO: Go To Ocean. Go For The Win.
There are endless ways to "Go For The Win" at the premier Atlantic City destination,, Ocean Casino Resort ., Encompassing more than 20 beachfront acres on the world-famous Atlantic City Boardwalk, Ocean Casino Resort is a one-stop destination known for state-of-the-art, gaming, , world renowned, entertainment, , electrifying, nightlife, , endless, culinary, adventures, and much more. https://youtu.be/JpnydvRE3f0 Following a, $15 million reinvestment in 2021, , Ocean now presents a premier gaming experience on the East Coast, complete with three new, high-limit slot, and table games venues, two new guest lounges for, Ocean Rewards Members, , as well as new pathways throughout the casino floor for guests to easily navigate between games, introducing more than 250 new, slot machines, . Ocean’s high-energy casino features exclusive ocean views, nearly 2,000 of the most exciting slot machines and 125 action-packed table games across 135,000 square feet of gaming space. MEET STEVE PFANN, OCEAN'S SENIOR VICE PRESIDENT OF GAMING OPERATIONS
Distrito's Special Paloma Cocktail Toasts To Mexican Independence Day
This year, Mexican Independence Day is on Thursday, September 16th. This landmark day for the Mexican community marks the official beginning of Mexico's fight for their sovereignty. With that in mind,, Distrito, is already the best place to celebrate both the cuisine and culture of Mexico, all under the watchful eye of Chef Jose Garces. To celebrate the important day of Mexican Independence Day, Distrito has crafted the, Special Paloma;, Available September 13th - September 19th. The recipe is a true classic: Jose Cuervo Tequila Grapefruit Juice Garnished with a fresh lime! For just $5, you can grab your own Special Paloma and raise a glass to the Mexican community that Distrito pays homage to every day through their eclectic menu. Whether you're stopping in mid-week for, Taco Tuesday, or their, Daily Breakfast Happy Hour, or popping in on, Thursday for the half-price Nachos, , Distrito is the best destination to enjoy the flavor and fire of Mexican cuisine without leaving our property., LEARN MORE ABOUT DISTRITO BY JOSE GARCES
Fall Into Exhale Spa For Some Amazing Autumnal Treatments
As the temperatures get a bit crisper, it's the perfect time to slow down from the summer madness and indulge in some much needed self-care. Thankfully,, Exhale Spa, has a plethora of skin treatments available that will ease you into the cooler months. Fall is the perfect time for a recharge, and there is no better way to do that than with a, Flow Massage, . If the pain of a deep tissue massage keeps you from indulging in one, than our signature massage is the one to choose. Choreographed waves of kneading will unlock those tight muscles, free up energy blockages, and relieve some of that left-over summer tension. This treatment incorporates more lymphatic drainage (as opposed to the standard deep tissue massage) which provides more significant…, Brighten Facial, is the perfect treatment to get your skin back to rejuvenate your skin and give it that much needed post-summer TLC. The treatment works to eliminate fine lines, removes dark spots, and infuses your face with plentiful vitamins and antioxidants, among them green tea and various fruit extracts. The treatment wraps up with an ultra-soothing and hydrating mask made up of hyaluronic acid and anti-…, Dr. Dennis Gross peel pads, are available for purchase, along with Emerging C blue poppy enzyme polish. The, IS Clinical tractive exfoliant, is also available at Exhale Spa, which not only gives you a natural glow post-use, but also smooths and conditions your skin, something we all can use after the summer., LEARN MORE ABOUT EXHALE SPA AT OCEAN
Ocean Casino Resort's Atlantic City Restaurant Week Offerings You Must Try
Long known as a crucial destination week for tourists,, Atlantic City Restaurant Week, is an autumn event this year, giving fans and foodies alike the ability to enjoy all things, Ocean Casino Resort ., From Sunday October 3rd to Friday October 8th, a number of our on-site restaurants are offering a variety of three course pre-fixe menus (all at $35.21 per person). We dove into some of the options that some of our restaurants are offering for Atlantic City Restaurant Week, but your best bet is to make a reservation now at any of the links below. , Amada, is known for being all about the details, fusing Spanish ambiance with authentic Mediterranean details, but Chef Garces' ultra-chic restaurant's offerings for Atlantic City Restaurant Week are presenting eclectic selections that showcase what makes Amada the premier space in Atlantic City for all things Andalusia. The four courses offer everything from Aged Manchego Cheese with truffle lavender…, American Cut, was nominated for 'Best Casino Restaura nt' in USA Today 10Best Readers’ Choice Awards. American Cut regularly offers everything from spectacular dinner options, such as the 30-day dry aged Tomahawk chop, to sublime ocean views and an intimate atmosphere. For AC Restaurant Week, American Cut is offering a taste of everything that makes American Cut a must-visit at Ocean Casino Resort. Appetizer…, Dolce Mare, is the destination for anyone looking for a truly indulgent Italian meal in Atlantic City. While the standard menu continues to have a litany of options available daily, the three course, price-fixe menu gives you a taste of what makes Dolce Mare truly remarkable for each course. Appetizer options offer options like the the Dolce Meatballs with creamy polenta and parmigiano, an absolute must…, Topgolf Swing Suite's, food and drink options already make it a must-visit during any visit to Ocean Casino Resort. The plethora of virtual games, including the in-season zombie dodgeball, and the classic fare enable you to make a day of it at Topgolf. Their offering for AC Restaurant Week give you the ability to take your experience directly into dinner. Special menu items include fan-favorite appetizer like the XL…, Villain + Saint, regularly serves up a roster of raucous musical acts paired with classic gastropub fare, and what they are offering for AC Restaurant Week remains consistent with their standard and delicious menu. Appetizers like the super in-season Pumpkin Gnocchi with cranberry fog compote and béchamel and entrees like the Crabcake Sandwich with jumbo crab, harissa aioli, lettuce, tomato on a griddled bun.…, MAKE YOUR AC RESTAURANT WEEK RESERVATIONS NOW
CELEBRATE THE BIG GAME AT OCEAN WITH SPECIALTY FOOTBALL COCKTAILS
Whether you’re a die-hard member of Who Dey Nation or a SoCal Staffordite, Ocean Casino Resort has the cocktails to both quench your thirst and show love to your favorite team leading up to the Big Game on Sunday, February 13 th . These gameday libations can be enjoyed at all of the locations Ocean is showing the championship game, including The Sportsbook at Ocean , Topgolf Swing Suite and …, Cincinnati, Who Dey Margarita - $12, While all of the so-called ‘experts’ were writing this team off, Who Dey Nation was rallying around their squad as they took out the top teams in the conference on their way to the title game. What better way to show your Cinci pride than with a modern twist on a classic cocktail? Sip on this tequila-based beverage while cheering on the underdogs all the way to the championship podium. Recipe: 1…, Joe Icy - $12, One of the swaggiest QB’s in the league, JB has more ice in his veins than you do in your glass. A take on the classic Diamond Fizz cocktail, no drink is more befitting of the second-year star’s legendary drip than the Joe Icy. Sure, you may not have your own diamond-adorned Nike chain, but with this dry gin concoction in-hand you’ll feel like an All Pro. Recipe: 2 ounces dry gin 1 ounce lemon…, Los Angeles , Kupp Runneth Over - $12, When you have one of the greatest single seasons ever by a wide receiver you deserve a beverage that comes in as clutch as a third-down conversion. The Kupp Runneth Over represents a bold and flavorful cocktail that any LA-backer will enjoy as they root for their favorite pass catcher to snag a world title. Recipe: ½ ounces vodka ½ ounces rum ½ ounces gin ½ ounces tequila ½ ounces Triple Sec 1 ½…, #99 - $12, Most offensive linemen shudder when they see that number in front of them, and for good reason. Maybe the most dominant d-line player in the league, #99 is making his first ever championship appearance and he and his star-studded defense are looking to make an impact on the biggest stage in football. Root on this game-wrecker while enjoying this delicious gin drink. Recipe: 1 ¾ ounces gin ¾…
Ocean Is "Talking About HERstory" This Year For Black History Month
Annually in February, Black History Month is our country's opportunity to reflect and honor the past of our vibrant and amazing African-American citizens, embrace those making change today, and set an example for those who will hopefully change the world in the future. This year, Ocean Casino Resort is collaborating with, The African American Heritage Museum, in Atlantic City to bring some of that storied history to life. Ocean will be making a donation to the African American Museum, who will be bringing one of their traveling exhibits directly to Ocean. Our back-of-house team will be able to soak up the history in the on-display exhibit on both February 2nd and 3rd. The exhibit is called "Talking About HERstory," and it puts 32 African-American…, Margaret “Maggie” Creswell, are profiled, and the exhibit was funded by, Rita Mack, , a noted African-American businesswoman who with her husband Ralph, has owned two separate McDonalds locations in the AC area for over thirty years. We spoke with the founder of The African American Heritage Museum,, Ralph Hunter Sr., , as he prepared to bring the exhibit to Ocean. He not only spoke at length about the exhibit and why it is important to share this history today, but reflected on the storied history of the African-American community in the Atlantic City area. , As a historian of both Atlantic City and Southern New Jersey as a whole, what are some of the points of African-American history in Atlantic City that you want to be sure are noted in this exhibit?, , Ralph Hunter Sr, : The exhibit is called “ Talking About HERstory” and points out African-American women from our region. One of the women in the exhibit was a multi-millionaire from the area, her name was, Madame Sarah Spencer Washington., She owned a company called Apex, a hair care company. During the Depression, she had four thousand people working for her worldwide. She had beauty schools in six major cities on the East Coast and taught the first group of African-American women how to be entrepreneurs. They became the first group of African-Americans, male or female, to own or operate their own businesses. She was the first…, Dr. Vera King Farris, was the first African American President of Stockton University. During her tenure, she brought the Holocaust museum to Stockton University. Rita Mack owns the largest volume of McDonalds franchises in Atlantic City, who also sponsored the exhibit. I met Rita Mack some time ago and she wanted to honor African American women in our region and give them their just due and that is what we did. , The African American women of Atlantic City truly are a long and storied lineage that you have captured., RHS: Absolutely. In 1927,, Enoch, ", Lucky" Johnson, (of Boardwalk Empire fame) hired the first female police officer in the United States who happened to be an African American woman. Her salary was the same salary that male police officers were being paid at that time, $2,500.00 annually. The exhibit points out people like, Patty Harris, , who was a Broadway dancer and had a dance studio, homegrown from Atlantic City. She taught 20,000 kids how to become dancers over her 85-year career. , To be a historian of Atlantic City, what do you think is one of the most remarkable changes that you got to see for the African-American community, and specifically for women? , RHS: I truly thought we would actually see more. Integration, Brown vs. Board of Education, back in 1927 the beaches in Atlantic City were segregated. We can go back and tell those stories. The Democratic Convention came to Atlantic City when, Fannie Lou Hamer, gave her “I’m sick and tired of being sick and tired” speech. I have a trillion things; there isn’t just one thing that sticks out. I think honoring African American History in February is minuscule; I don't see African-American history as “African American History," I see it as American History. I travel to more than 100 schools and universities annually with traveling exhibits and I get the…, Ocean Casino Resort, be a part of the solution and giving their employees the opportunity to look cross-culturally and see the importance of these accomplishments. , It must be remarkable to see how Atlantic City has changed for the African American community in so many ways.., RHS: When I arrived in the 1950’s it was a booming town, with 30,000 African Americans who owned and operated their own businesses, becoming entrepreneurs If I can take people back in time, to take them back to the 20's and 30's on Kentucky Avenue, or the fact that we had 13 African American doctors here, it was an amazing time. The Atlantic City High School in the 50s was one of the top ten…, For more information, follow theoceanac.com