Ocean Casino Resort Casino Experience unlocking your rewards IS NOW easier than ever! We have upgraded our Casino System to give you an IMPROVED gaming experience. Your existing Ocean Rewards Card is the same. Same Card.Same Account Number.Same Free Play & Comp Dollars.Same Great Benefits, Giveaways & Events. VIEW FREQUENTLY ASKED QUESTIONS Watch our Instructional Video Exciting updates are HERE! Watch our instructional video to learn more. Image NEW FEATURES No more waiting for a kiosk You are now able to access your rewards EFFORTLESSLY at any slot machine. View all of your Ocean Rewards offers, balances, promotions, and more at any slot machine. No kiosk activation is needed for Free Play offers; simply activate at your favorite slot machine. No kiosk activation is needed for sweepstakes entries; simply insert your Ocean Rewards Card into any slot machine to activate. Free Play Multipliers are earned automatically. Image Activate your Ocean Rewards Card Make sure you have a sticker on your ocean rewards card! Once you have the sticker, you're ready for the New Casino Experience! If you're missing the sticker, please visit the Ocean Rewards Desk to have your cards activated. Important Icons to Know you are now able to access your rewards EFFORTLESSLY at any slot machine. STARBURST The STARBURST is used to activate your offers, including Bonus Free Play and Gifts. Be sure to always select the STARBURST to check for available offers! MONEY The MONEY is used to download your Bonus Free Play and Same Day Free Play. HAND The HAND is used to view your available Free Play, Comp Dollar Balances & Active Multipliers. QUICK PRINT GUIDE View our quick print guide for more details on the New Features and How to Access Your Rewards. VIEW quick print GUIDE Frequently Asked Questions When is the new Casino Experience happening? The new Casino Experience will be live on Wednesday, April 17, 2024. Check back here for the most up-to-date information. What is new with the Casino Experience? Unlocking your rewards will now be easier. You will be able to view all of your Ocean Rewards offers, balances, promotions, and more directly from your favorite slot machine. No more waiting in line at a kiosk. Is my Account Number or PIN changing? No, your Account Number will remain the same. Some Ocean Rewards members may require a PIN reset after the Casino Experience goes live. Am I able to keep my existing Ocean Rewards Card after April 17? Yes. To keep your existing Ocean Rewards Card, please visit the Ocean Rewards desk and present your players cards to prepare for the upgrade with a simple swipe. Once you receive the sticker on your Ocean Rewards Card, you're ready for the upgrade. Can I still enjoy all of my Ocean Rewards? Yes, you can use your same card, same Free Play & Comp Dollars, and enjoy the same Great Benefits, Giveaways, and Events. Will my Tier Status change in the new Casino Experience? No, your Tier Status will stay the same, and you’ll still continue to receive the same great benefits. Your current Tier Status is valid until June 30, 2024. Will there be changes to my Comp Dollars in the new Casino Experience? The updates listed below are scheduled to go into effect on Wednesday, April 17. Signature Cardholders: All Comp Dollars will expire 90 days from the date earned. Existing Comp Dollar balances as of Wednesday, April 17 will expire on July 16, 2024. Reserve, Prime, and Preferred Cardholders: Comp Dollars will expire 180 days from the date earned. Existing Comp Dollar balances as of Wednesday, April 17 will expire on October 14, 2024. Comp Dollars earned will be utilized on a first-earned, first-spent basis. Will there be changes to my Same Day Free Play in the new Casino Experience? All Same Day Free Play will expire 90 days from the date earned. Existing Same Day Free Play balances as of Wednesday, April 17 will expire on July 16, 2024. Same Day Free Play earned will be utilized on a first-earned, first-spent basis. Is the Ocean Rewards Portal or Ocean Mobile App changing? No, the Ocean Rewards Portal and Ocean Mobile App will both remain the same. Soon you will be able to enjoy more exciting features on the Ocean Mobile App with the new Casino Experience. To install on your mobile device, click here. What are the new features of the Casino Experience? You no longer need to wait in line for a kiosk. View all of your Ocean Rewards offers, balances, promotions and more at any slot machine. No kiosk activation is needed for Free Play offers; simply activate at your favorite slot machine. No kiosk activation is needed for Match Play offers; redeem your Match Play at your favorite Table Game. No kiosk slips needed for gift offer redemption; simply activate your gift offer at any slot machine then proceed to the designated gift location. Free Play Multipliers are earned automatically when you are playing on a slot machine with your Ocean Rewards card. No kiosk activation is needed for sweepstakes entries; simply insert your Ocean Rewards Card into any slot machine. Many more exciting features to come. PROGRAM CHANGES When can I redeem my Free Play Multiplier earnings? All Cardholders will be able to redeem 1X as Same Day Free Play. The remaining multiplier will be available 3 gaming days later and valid for 90 days. How do I know if my Comp Dollars are due to expire? When the new Casino Experience goes into effect on Wednesday, April 17, please be aware of the following dates: Signature Cardholders: All Comp Dollars will expire 90 days from the date earned. Existing Comp Dollar balances as of Wednesday, April 17 will expire on July 16, 2024. Reserve, Prime, and Preferred Cardholders: Comp Dollars will expire 180 days from the date earned. Existing Comp Dollar balances as of Wednesday, April 17 will expire on October 14, 2024. Can I expect any new upgrades while playing Table Games? Yes. When cashing out, you now have the option to receive gaming chips or a ticket voucher, which can be used at any slot machine or redeemed at a ticket redemption machine. If I have a Slot Voucher which was printed prior to the April 17 upgrade, is this still valid? Yes, the Slot Voucher is still valid. To redeem, please visit the Casino Cage. Note any tickets printed prior to April 17 will not be accepted at a slot machine. NEW ICONS TO KNOW What is the STARBURST used for? The STARBURST is used to activate your offers, including Bonus Free Play and Gifts. Be sure to always select the STARBURST to check for available offers! What is the MONEY used for? The MONEY is used to download your Bonus Free Play and Same Day Free Play. What is the HAND used for? The HAND is used to view your available Free Play, Comp Dollar Balances & Active Multipliers. QUICK INSTRUCTIONAL STEP-BY-STEP GUIDE How do I download my Same Day Free Play? Simply insert your Ocean Rewards Card into any slot machine and follow the steps below: Select the MONEY. Enter your 4-digit PIN number. Click the Same Day arrow to select your Free Play amount. Enter the desired amount to download. Select the green check box to confirm the amount. Once confirmed, Same Day Free Play will be added to your slot machine to play. How do I activate my Bonus Free Play? No kiosk activation needed - simply insert your Ocean Rewards Card into any slot machine and follow the steps below: Select the STARBURST. Enter your 4-digit PIN number. On the offers screen, select the STARBURST again to activate your Bonus Free Play. Select the MONEY to confirm your Bonus Free Play. Once you select the green check box, your Bonus Free Play is available for download. To Download your Bonus Free Play: Select the MONEY. Enter your 4-digit PIN number. Click the Bonus arrow to select your Free Play amount. Enter the desired amount to download. Select the green check box to confirm the amount. Once confirmed, Free Play will automatically download to your slot machine to play. How do I activate my Sweepstakes entry? No kiosk activation is needed - simply insert your Ocean Rewards Card into any slot machine to activate. How do I redeem Match Play? No kiosk voucher needed. Skip the Rewards Kiosk and Casino Cage - redeem directly at your favorite Table Game. How do I view my Balances? Simply insert your Ocean Rewards Card into any slot machine and select the HAND to view your available Free Play, Comp Dollar Balances & Active Multipliers. How do I view my Tier Points? Log into the Ocean Rewards Portal or download the Ocean Mobile App. How do I redeem a Gift Offer? No kiosk activation or slip needed - simply insert your Ocean Rewards Card into any slot machine and follow the steps below: Select the STARBURST. Enter your 4-digit PIN number. On the offers screen, select the STARBURST again to activate your gift. Select the TICKET to confirm your gift. Once you select the green check box, your gift is ready for pick-up. Proceed to the designated gift pick-up location with your Ocean Rewards Card and valid government-issued photo ID to pick-up your gift. Pending Regulatory Approval. Effective Wednesday, April 17.
