Frequently Asked Questions Entertainment How do I purchase tickets for a show or event? To purchase tickets for a show or event, visit www.ticketmaster.com, use the Ticketmaster mobile app, or visit the Box Office at Ocean Casino Resort. Comp Dollars may be used for Ovation Hall Entertainment ticket purchases. Complimentary Tickets In order to receive complimentary tickets for a show or event, you must receive a complimentary ticket offer and RSVP. Reserved tickets can be picked up at the Ocean Casino Resort Box Office on the day of the show and are guaranteed up until 90-minutes prior to show-time. Reserved complimentary tickets are guaranteed up until 90 minutes prior to showtime. Tickets can be picked up at the Ocean Casino Box Office. The Box Office is open 6 hours prior to the show. Children Tickets Everyone requires a ticket to enter. Guests under 18 years of age must be accompanied by an adult. Will Call Will call tickets are available for pickup at the Ocean Casino Resort Box Office located on the casino floor. You must present a valid government issued photo ID with the credit card used for the ticket purchase. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party to deliver tickets. What if my tickets get lost or stolen? Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and present their identification to have their ticket reprinted. What are the hours of operation of the box office? Box Office Hours of Operation can be found here. To call the Ocean Box office, please call 609-783-8000. Tickets can only be purchased in person at the Ocean Box Office, or via ticketmaster.com. MasterCard, Visa, Discover & American Express and other major cards are accepted. What are the door times to my show? Doors open 60 minutes prior to show time. Please check the specific event page as these dates are subject to change. Does the venue have accessible seating? Accessible seating tickets are available from every purchase point, ticketmaster.com and at the Ocean Casino Resort Box Office. Guests With Disabilities Ocean Casino Resort strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know. Ticketing: ADA tickets can be purchased online via Ticketmaster.com. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.ADA seating available and issued on a first-come, first-served basis for each performance. Accommodations: All venue bathrooms, concession stands, and merchandise stands are accessible. Service Animals: permitted inside the venue during events. Only registered working animals are permitted. What items are not allowed in Ovation Hall? All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. The following items are not allowed: Chairs of any kind Backpacks and oversized bags – other bags are subject to a search Illegal substances or paraphernalia Bottles, cans, coolers and liquid containers Food and beverages (including alcohol) Available for purchase inside the venue Umbrellas Selfie Sticks Strollers Weapons of any kind – Ocean Management reserves the right to define Non-professional or professional cameras with detachable, long or extending lenses Fireworks, explosives or projectiles of any kind Laser pointers Glow sticks Beach balls Compressed air horns Aerosol spray cans Tools (wrenches/pliers) Pets (non-service animals) Recording devices of any kind: audio or video Any other items deemed unacceptable by Ocean Casino Resort / Venue / Security Management Smoking is NOT permitted Where is venue parking? For parking info, please visit parking. Does Ocean Casino Resort have a nightclub or dancing? Yes, Ocean Casino Resort has a nightclub and dayclub scene, featuring a rotation of the best global DJs and celebrities. Are there any age restrictions for headliner shows? All guests must have a ticket regardless of age. Some performances may not be suitable for young children and venue management reserves the right to refuse admission for any reason. Guests under 18 years of age must be accompanied by an adult. Are food and drink allowed in the venue? Ovation Hall offers a wide variety of beverages for purchase during your time at the venue. You are not permitted to bring any outside food or alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase. Must be 21 or older. Please drink responsibly. Is there security at Ovation Hall? Venue security is located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. What items are not allowed in Ovation Hall? All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. The following items are not allowed: Chairs of any kind Backpacks and oversized bags – other bags are subject to a search Illegal substances or paraphernalia Bottles, cans, coolers and liquid containers Food and beverages (including alcohol) Available for purchase inside the venue Umbrellas Selfie Sticks Strollers Weapons of any kind – Ocean Management reserves the right to define Non-professional or professional cameras with detachable, long or extending lenses Fireworks, explosives or projectiles of any kind Laser pointers Glow sticks Beach balls Compressed air horns Aerosol spray cans Tools (wrenches/pliers) Pets (non-service animals) Recording devices of any kind: audio or video Any other items deemed unacceptable by Ocean Casino Resort / Venue / Security Management Smoking is NOT permitted For security reasons, what acts and behavior are prohibited in Ovation Hall? We encourage you to review our safety and security information below prior to arriving at the venue. Guests may be ejected for reasons including, but not limited to the following: Public Intoxication Use of illegal substances or drugs Disruptive behavior Use of profane, obscene or abusive language of any type Possession of illegal or unauthorized items inside of the venue Unacceptable or indecent dress Indecent exposure Throwing of any objects onto the event floor or stage area, or in general areas Crowd surfing or moshing Verbally abusing, threatening or intimidating other costumers or venue employees Participating in a fight Entering or attempting to enter any "Restricted" areas such as VIP areas, stage area, backstage or restroom of the opposite sex Going to the bathroom in areas other than the restroom Any action that, in the opinion of Ocean Casino Resort / venue / Security Management, places other costumers in danger or reduces their enjoyment of the event Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Where is venue parking? For parking info, please visit parking. Does Ocean Casino Resort have a nightclub or dancing? Yes, Ocean Casino Resort has a nightclub and dayclub scene, featuring a rotation of the best global DJs and celebrities. Casino What is casino credit? Casino credit is a way to secure funds from your checking account for your pleasure at our table games and slot machines. There are no fees or service charges of any kind to use your Ocean Rewards credit line. Minimum credit line starts at $500. Learn more about Casino Credit here. How do I use casino credit? If you play slot machines, you would proceed to the casino cage, present your ID and ask for a marker. You can sign a marker for any amount up to your available credit limit. The cashier will then issue you cash or a slot voucher to play with. If you play table games, you would proceed to the game of your choice (excluding poker room) and ask a dealer for a marker. The table games supervisor will issue your chips to play with. When do you have to pay back the balance of your casino credit line? Markers that have been issued to you during your stay are considered to be counter checks and have deposit dates based on their face value. Markers up to $1,000 will be deposited to your checking account in 7 calendar days $1,001 up to and including $5,000 will be deposited in 14 calendar days $5,001 and above will be deposited in 45 calendar days Smaller markers may be consolidated at the end of your trip in person at the casino cage for additional time. The consolidated marker’s deposit date will be based on the final amount, beginning with the issue date of the oldest marker. Community How do I request a sponsorship or donation? Ocean Casino Resort is committed to supporting the community in which we do business through in-kind donation, sponsorships, and volunteerism. This commitment is an integral part of our culture and we embrace it with enthusiasm. To support Ocean’s green initiatives, we kindly ask that all requests for donations or sponsorships are submitted via email to [email protected]. What is Ocean Cares? As team members of Ocean Casino Resort, we feel that kindness is the source of our pride and in sharing this awareness everyone will succeed. Philanthropy efforts include supporting charitable organizations such as Atlantic City Rescue Mission, The South Jersey Field of Dreams, Covenant House New Jersey, and The Salvation Army. Ocean Cares is also making a difference with donation boxes called “Change for Change”, installed throughout the casino floor. This is Ocean’s initiative to collect donations from players who would like their small change ticket slips to go to charity. Ocean Rewards What is the name of our card program? Our all loyalty card program is called Ocean Rewards. It features four brand tiers: Signature, Preferred, Prime and Reserve. Each tier is complete with rich benefits and exclusive offers based on your play. To learn more about Ocean Rewards, click here. What are the tier levels and how do I move up the tier levels? When you play, you’ll earn Tier Points that will help you move to a higher card tier. The more you play, the higher your status, and the better your rewards. It’s that simple! When you earn to advance to a higher tier, you’ll become eligible for those benefits through the end of the benefit period. Signature – 0 – 2,999 Tier Points Preferred – 3,000 – 19,999 Tier Points Prime – 20,000+ Tier Points Reserve – By Invitation Only Will free play be available? If so, in what increments? Yes. Ocean Casino Resort will offer free play for guests who qualify and are members of our Ocean Rewards program. Free slot play will be earned based on play. How will Same Day Free Play be earned? Earn Same Day Free Play at any slot machine as you play. Check your balances on the player screen or online on the Ocean Rewards player portal. A minimum of $5 is required to be eligible to download. All Same Day Free Play will expire 90 days from the date earned for all Ocean Rewards Cardholders. When and how will Ocean Casino Resort send out promotional mailers? Promotions and offers will be sent via email as well as through the mail based on play. To receive special communications please sign up here or visit the Ocean Rewards Desk. Does Ocean have a veterans program? Yes, veterans can visit the Ocean Rewards Desk and receive an Ocean Rewards Veterans Card. Learn more about the program here. How many nights a week are comped rooms available? Comped rooms will be available 7 nights a week. Rates and comped offers will vary based on play. How many table games and slot machines does Ocean Casino Resort have? Ocean Casino Resort has 1,763 slot machines, 122 tables and 8 poker tables. Does Ocean Casino Resort allow smoking on the Casino Floor? Smoking is permitted in designated areas on the casino floor, and on the City Side Parking Garage 6th floor, The Park, Sky Walk and Boardwalk. Where will my Comp Dollars be accepted? What will the ratio be? Comp dollars will be accepted at all outlets at a 1:1 ratio. Comp Dollars may be used for Ovation Hall Entertainment ticket purchases. Will my Ocean Rewards card expire? Yes. Your Tier level will reset once a year. Your tier information, along with the number or points needed to reach the next Ocean Rewards tier, are always available in your Ocean Rewards account which you can view at any slot machine. You can also view tier and tier credits on Ocean Casino Resort’s online portal. Signature cards do not expire. Do my Comp Dollars expire? Comp Dollar expiration will vary based on your Ocean Rewards tier. Signature Cardholders: All Comp Dollars will expire 90 days from the date earned. Preferred Cardholders: All Comp Dollars will expire 180 days from the date earned. NEW! Prime Members: All Comp Dollars will expire 365 days from the date earned. NEW! Reserve Members: Comp Dollars do not expire. Pools & Cabanas Is there a minimum age to use the pool? Children under 18 must be accompanied by an adult during their time at the pool. The Cabanas at Ocean and the HQ2 Beachclub are 21+ areas. Boardwalk Pool open on the weekdays is 21 +. Please visit Pools & Cabanas for more details. What do I need to access the pool? To access the pool, you will need to present your guest room key and registration wristband to prove hotel room validity. Wristbands are issued at the registration desk. Does the hotel have a pool? Yes, Ocean Casino Resort has one swim in/swim out pool and two outdoor pools. Hotel & Concierge Does Ocean Casino Resort have Tesla charging stations? Ocean Casino Resort has four charging stations for Teslas. Guests who are interested in using the chargers should go to the Porte Cochere and a Valet Team Member will be able to assist. The current Self-Park Rates will be charged for the use of the charging stations. How do I use mobile check-in and checkout? We’re excited to offer mobile check-in and checkout! Please note, when booking your stay on our website or with our reservations team, be sure to provide a valid email address. CHECK-IN: 1. On your arrival date, click on the link emailed to you and follow the instructions to complete your online check-in. 2. If a room is not yet available when completing your check-in, we will send a follow up email alerting you that your room is now ready. 3. When your room is ready, proceed to the Mobile Check-In/Key Pick Up line with a valid government-issued photo ID to pick up your room keys. CHECKOUT: 1. Starting at 9am on your departure date, follow the link in your email to complete your check out process. NOTE: We no longer will be sending text notifications. Please visit the Front Desk if you need assistance. What are the check-in/out times? Check-in begins at 4pm Monday-Saturday and 6pm on Sunday and holidays. Checkout is required at 11am. Can I request an early check-in or late checkout? Early check-in is available via mobile check-in or by requesting through our Reservations Call Center at 609-783-8000. For an additional $35.00 fee, you will receive priority check-in by 12PM. Late checkout can currently be inquired upon the day of checkout. Please note, both early check-in and late checkout are based on hotel availability and are not guaranteed. What is the minimum age requirement to check-in? You must be 21 years or older to check-in. What is required at check-in? A valid government picture ID and a credit card are required at the time of check-in. What forms of payment are accepted? All major credit cards are accepted. Guests may also pay for their room in cash. A guest must provide a valid debit/credit card for the Security Deposit. Does Ocean Casino Resort require an authorization on my credit card for incidentals? Yes, the initial authorization at the time of check in is $100 for incidentals, plus room and tax fees. If there are no incidental charges during your stay, the $100 pre-authorization will be credited back to your card. Is room service available? If so, when? Yes, room service is available and hours are subject to change based on business demand. You can view the full room service menu in your in-room directory. Is Ocean Casino Resort pet friendly? Ocean Casino Resort is a non-pet friendly resort. Ocean Casino Resort complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Any guest found with a non-approved ADA service animal will be subject to a fee of $250 per day. Under the current ADA regulations, comfort and emotional support animals are not considered approved ADA service animals. What are the parking fees? Self-parking for non-cardholders is $15 upon exiting the parking garage. Parking for Signature Cardholders is $5 and complimentary for Preferred, Prime, and Reserve Cardholders upon exiting the garage. Learn more about parking fees here and free self-parking here. Are there any additional fees associated with my room reservations? Your room reservation does not include the $26.84 resort fee and the applicable charges of $7 per night, plus taxes. For a full breakdown of applicable taxes and fees, please see below. Resort Fee: Our resort fee is $26.84 per night, plus applicable tax. The resort fee encompasses high-speed Wi-Fi Internet and access to the pool and the fitness center. All reservations are subject to this resort fee. State Occupancy Fee: The State of New Jersey imposes a daily fee of $3.00 on every occupied casino hotel room in Atlantic City. All reservations are subject to this occupancy fee. Tourism Promotion Fee: The State of New Jersey imposes a daily fee of $2.00, plus applicable tax, on every casino hotel room in Atlantic City. All reservations are subject to this tourism fee. Casino Room Occupancy Fee: Effective March 1, 2022: The State of New Jersey imposes a daily fee of $2.00, plus applicable tax on every occupied casino hotel room in Atlantic City. All reservations are subject to this occupancy fee. Are babysitting services available? No, we do not have babysitting services available. Does Ocean Casino Resort offer accessible rooms? Yes, Ocean Casino Resort offers accessible rooms. Please contact a Reservation Specialist at 609-783-8000 to book an accessible room. Does Ocean Casino Resort offer internet access? Yes, Ocean Casino Resort offers free Internet access throughout the resort. Does Ocean Casino Resort have a fitness center? Yes, Ocean Casino Resort has a fitness center available exclusively for hotel guests. Please enter Mussels Fitness Center on the Lobby Level from the elevator located next to Exhale Spa. Does Ocean Casino Resort offer Hotel Room Packages? Ocean Casino Resort offers hotel room packages. View all our available packages here. Packages are constantly updated, please check back periodically for updates. Is there a charge for additional guests to stay in my room? Yes, all rates are based on single or double occupancy. Each additional guest is $25.00 per person, per night. What is the maximum room occupancy? The maximum room occupancy is four (4) adults per room. What does the resort fee include? The Resort fee includes free high-speed Wi-Fi Internet, and access to the pool and the fitness center. All reservations are subject to this Resort fee. How do I use my Ocean Rewards points to reserve a room? Casino guests earn complimentary room stays based on the level of play. Generally, casino guests are sent a promotional calendar identifying either the complimentary night stay or a discount room rate. Can I book more than one room at a time? Yes, you may book more than one room at a time. Will I be guaranteed that my room will have the bed type, view or location I requested? All rooms are based upon availability at the time of check-in. Can I change or cancel a hotel reservation online? At this time, you may not make changes or cancel your reservation online. To change or cancel your reservation, please call a Reservation Specialist at 609-783-8000. What is the Ocean Casino Resort's Hotel cancellation policy? We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation in order to avoid the cancellation fee, and to receive the refund of your deposit. Will I incur any penalties if I arrive late to my scheduled reservation time? We ask all guests to notify us if they plan on arriving late. No penalty will be assessed. If you plan on arriving past 9pm, please contact us at 609-783-8000. How late can my reservation for a hotel room be held? What is the cancellation policy? Casino reservations are held until 9pm. Hotel reservations are held until 9pm. We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation. Does Ocean Casino Resort Offer Wheelchair/Scooter rentals? Ocean Casino Resort offers scooter and wheelchair rentals. Mobility scooters are available to rent for $40 plus tax daily. Manual wheelchairs are free of charge for the entire trip when a state issued disability card is presented. Scooters must be rented in advance by calling Concierge (609-783-8777) and can be picked up at the Concierge Desk upon arrival. Are cribs available for hotel guests? Yes, cribs are available at no additional charge. Please let your Reservation Specialist know that you would like a crib available for your stay. How can I contact the concierge desk? To contact the Concierge Desk, please call 609-783-8777. Does Ocean Casino Resort Offer special rates to groups? Yes, please contact our Group Sales team at 609-783-8300 or [email protected] for room blocks of 10 or more rooms. Does Ocean Casino Resort offer discounts to AAA/AARP members, government and/or military personal? Yes, AAA/AARP, government and military personnel will receive a 10% discount. To book with these discounts, please call a Reservation Specialist at 609-783-8000. Discounted rooms cannot be booked online. Is smoking allowed in the hotel? Smoking is permitted at City Side Parking Garage 6th floor, The Park, Sky Walk and Boardwalk only. Smoking is prohibited on all designated non-smoking floors. This property uses advanced smoking detection sensors that monitor for and specifically detect tobacco smoke and marijuana smoke in hotel rooms. Does Ocean Casino Resort offer dynamic currency conversion? Yes, Ocean Casino Resort offers conversion for select currencies. Please visit our Casino Cage for more information. Can I reserve connecting hotel rooms? Yes, you may request connecting hotel rooms. Connecting hotel rooms are based upon availability at the time of check-in. Can I bring food and drinks into my hotel room? Ocean Casino Resort has over 20 dining outlets throughout our property to accommodate all of your dining needs. For this reason, we do not allow outside food or beverage on property. Only 12” x 12” coolers used for medicinal purposes will be allowed up to the hotel rooms. You will be permitted to bring one (1), six (6) pack of beer or one (1) bottle of wine/champagne per hotel room. Can I bring helium tank into my hotel room? Helium tanks are not allowed on property. Are rollaway beds available for hotel guests? Rollaway beds are available for $25 per night for guests staying in rooms with a king bed or premium suites. Does Ocean Casino Resort have Electric Vehicle / Electric Car Charging stations? The Ocean Casino Resort Parking Garage offers universal electric charging stations for $2 per hour. For Self Park, the 10 designated stations are located on the 4th floor by the City side entrance. These stations are on a first come, first serve basis. Does Ocean Casino Resort have a Firearms Policy? No pistols or firearms are allowed within the premise of Ocean Casino Resort. Does Ocean Casino offer Luggage Pick Up and Drop Off? Ocean Casino Resort offers luggage pick up and drop off on the 11th floor, City Side. There are 10 designated black & white parking spots. Player Portal How do I sign up for access to the player portal? Ocean Rewards Club card holders can log in to their online account by clicking this link and inputting their Ocean Rewards Club card number and PIN. I don't remember my pin. Can I change it online? To maintain the highest levels of account safety, all PIN numbers must be changed on the property at an Ocean Rewards Club Center. What information will I be able to see if I sign up for the player portal? You will be able to see your comp balance, card expiration date, Same Day Free Play balance, promotions, hotel offers and entertainment offers. You will also be able to view your tier level and number of tier credits. Will I be able to book hotel rooms and reserve promotions through the player portal? You can now book your stay through our Player Portal where you will be able to view your offers. You can also call to book a room and reserve an offer if prompted to do so in the description of the offer. Who do I contact if I have questions? Please contact our team at 609-783-8000, or your Marketing Executive, if you have questions about the player portal or your account. OCEAN KNOWS BEST Sign up for the latest news and offers and receive 10% off your next stay. Subscribe Now GO FOR THE REWARDS Our loyalty program features four tiers – complete with rich benefits and exclusive offers based on your play! Learn More Contact Us Don’t see your question? Reach out to a Guest Services Representative by filling out our contact form or by giving us a call. Contact Us