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Executive Director of Hotel Operations, Ryan Burch-"Ocean Casino Resort Is Unique In This Industry"
As Executive Director of Hotel Operations for Ocean Casino Resort , Ryan Burch had an unbelievable year. As we emerge on the other side of an unprecedented pandemic, Burch and I sat down and reflected on not just the challenges that he overcame, but on the work that is yet to come (as well as the game-changing differences made to the property this past year) !, Michael Cook: How did you find yourself in the hospitality world to begin with?, Ryan Burch:, I actually got into hospitality in high school. We hosted charity events around the school, and I had a class that involved coordinating those events. I had already worked in restaurants at sixteen, so I had some service in my background. I realized in high school how much I enjoyed it and decided that it was finally time to buckle down and make something of myself in college; that is when I…, MC: The last year has been the definition of change, especially for the casino business. What has it been like to be one of the people that has been essentially steering the ship during this past year?, RB:, It is quite a challenge. I was lucky enough to not be furloughed during this time period, so when things were ramping up and we were at the height of the pandemic, I was still in the trenches and got to experience it. I was able to watch as people came back to work and when that initial anxiety happened, I saw it first-hand. That was the biggest challenge, finding a way to make customers and team…, MC: What do you think the biggest challenge that the Ocean Casino Resort faced during this past fifteen months and how do you think you have come out on the other side?, RB:, Coming out on the other side, Ocean is set up in a unique way in this industry. We have a large property featuring some sprawling spaces, and a beautiful layout; it really lends itself to “comfortability” and helps people feel more relaxed with the property itself because you are not packed into small spaces together. Ocean gives you the ability to roam and explore. I think being outside this…, MC: Tell me a little bit about the park and how it has been taken to the next level during this time…, RB:, The first thing that we did prior to reopening The Park was to landscape and resod the entire space. We have revised and enhanced the sense of arrival, adding an additional entry point so you can enter directly from the main lobby. We have added signage and cut down concrete barriers to make it easier for customers to flow in and out of the area. I think this property is at its best when…, MC: What do you think you are most proud of during this past year?, RB:, We have made some amazing physical changes to the property over the past year. We just completed a terrific pool renovation, adding to the overall aesthetic of that area; we updated much of our high-end hotel product, including our Presidential suite; and our cabanas have gotten a complete refresh and look phenomenal. Moving forward, I want to focus on the service portion of hospitality. I am…, MC: What do you think sets Ocean Casino Resort apart and what really brings customers through the front doors more than at any other property?, RB:, I think what wowed me and what I hear and see on a day-to-day basis is the love that our customers have for the property. The feeling that they get when they are at Ocean is different from other casinos. There is a certain energy when you walk through the massive floor-to-ceiling windows in the lobby or stroll through The Park. You almost forget you are at a casino when you are in certain areas.…, MC: What do you impart to your employees as a leader to help them elevate their performance and take it to the next level?, RB:, I like to lean on the fact of first principles and going back to look at the first thing customers see & what stands in the way of meeting their expectations. A lot of us tend to deal with business by analogy; we look at other properties and see what they are doing, and we start doing the same thing because it is an established practice. I want people to start thinking about what we can do…, MC: As someone who is in leadership in the hotel industry, what do you particularly look for when you check into a hotel on your own?, RB:, The first things I look for when I walk into a hotel room are the glass and the door handle. Having worked in housekeeping earlier in my career those are the things that resonate with me as they are often overlooked. I have had instances where family members have refused to check into their hotel room until they waited for me to give it a once-over (laughs). LEARN MORE ABOUT OCEAN CASINO RESORT'S…
Starbucks Web Rules
Must be at least 21 years of age or older to be eligible. Participants must not be a part of any exclusionary lists. Entrants will be able to enter once (1) during an entry period via an online form during the following timeframe. One (1) entry qualifies a participant for one (1) drawing: Entry Period: January 9 11:00 AM EST through January 29, 11:59 PM EST. Drawing will be held on January 30 by…
American Cut Brings Decadence With Their New Japanese Wagyu
Long known as the premier space in Atlantic City for some of the most high-quality dishes in town, American Cut is already more than well-versed in supplying new, inventive and deliciously divine ways to offer up the best cuts of beef around. Their latest innovation is a stunning twist on the classic summer steak dinner, American Cut's brand new Japanese Wagyu - $225. The cut of meat is an 8 oz.…, LEARN MORE ABOUT THE CUT HOUR AT AMERICAN CUT, Reserve your table at American Cut to experience this decadent Japanese Wagyu the next time you're at Ocean Casino Resort !
Pumpkin Season Adventures at Ocean Casino Resort
As fall winds blow into Atlantic City, cool nights and vibrant days become the norm. And we’re not just talking about the weather and changing trees. You can find vacationers taking crisp walks along the boardwalk before a night of feasts and a cornucopia of live events that reinvigorate and renew the senses. At Ocean Casino Resort, we fall hard for autumn in Atlantic City. From spa treatments…, #1 Chill Out At Exhale Spa and Bathhouse, Fall is all about renewal—refresh your mind, body, and spirit within Ocean Casino Resort’s 40,000-square-foot spa sanctuary, Exhale Spa and Bathhouse . Wrap yourself in a cozy robe and unwind in the Himalayan Salt grotto, jetted pool, or jacuzzi before treating yourself to one of our decadent seasonal specials : Fall Fusion Massage – This Swedish-inspired massage combines hot towel exfoliation…, #2 Rustle Like the Leaves All Night Long, Every fall, music lovers congregate at the Atlantic City Jazz Festival , hosted at Ocean Casino Resort’s very own Ovation Hall . This year, the Atlantic City Jazz Fest was hosted by John Barber, Michael Tozzi, and Patty Jackson and featured Najee, Jazmin Ghent, Brian Culbertson, and Althea Rene. Jazz in Atlantic City is like no other—smooth jazz wafts through the venue, like a leaf floating…, #3 Feast With Family and Friends, No fall season would be complete without the flavor of ooey gooey pumpkin, sweet butternut squash, and crisp apple. And our chefs here at Ocean Casino Resort have a whole harvest of seasonal treats they’re drumming up for autumnal aficionados. The final menus are still being carefully crafted, but you can expect to indulge in a few classics from last season’s lineup, including: Cozy cocktails…, Fall Into the Season at Ocean Casino Resort, Wondering where to stay in Atlantic City? At Ocean Casino Resort, we welcome the fall season with open arms—and we hope to welcome you, too. Indulge in all the season has to offer, from seasonal spa specials to jazz concerts in Atlantic City. From September to January, we’re offering a Stay + Play Package that includes an overnight stay, a $50 food credit to snack on scrumptious seasonal snacks,…, Sources: , The Ocean AC. Fall For Flavor And New Seasonal Menu Items At Ocean Casino Resort. https://www.theoceanac.com/blog/fall-flavor-and-new-seasonal-menu-items-ocean-casino-resort Atlantic City Jazz Festival. Atlantic City Jazz Festival. https://theatlanticcityjazzfest.com/
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Ovation Hall & Conference Center
This 70,000-square-foot event center in Atlantic City spans one dedicated level, including a 30,000-square-foot section of columnless space to accommodate practically any layout requirements. Ovation Hall boasts the latest in audiovisual technology with a stage, amphitheater, and expansive open areas for pre- and post-function events. For conferences or events that may require breakout rooms,…
Mobility Accessible Rooms & Suites
Each of our guest rooms and suites have mobility accessible options available. Whether you prefer a Contemporary King, Contemporary Queen, Studio Suite or One Bedroom Suite, our mobility accessible rooms provide all the same luxurious finishes, floor-to-ceiling windows and so much more – with added ease., All mobility accessible guest rooms and suites feature:, Roll-in shower access, shower chair and lavatory rails Convenient closet shelving Lowered light switches, peepholes, and other amenities
Celebrate LGBTQ History Month With A Splash of Color
While extravagant parties, colorful parades, and uplifting speakers fill the month of June for Pride, October is reserved for LGBTQ History Month, which celebrates the achievements, creations, and performances of queer icons through the years. It’s also a time to laud the history of gay rights in the United States, from the legalization of same-sex marriage to workplace inclusivity. In Atlantic…, History of The Gay Rights Movement, We can date the beginning of the gay rights movement back to the 1950s, when Harry Hay founded the first national gay rights organization, which was soon followed by the establishment of the first lesbian organization in 1955. However, it wasn’t until the 1960s that the gay rights movement picked up speed. In June of 1969, police raided Stonewall Inn, a gay club in Greenwich Village. The raid…, 2022 LGBTQ History Month, LGBTQ History Month was founded by Rodney Wilson, a high school history teacher from Missouri, in 1994. The celebrations aim to educate the public on LGBTQIA+ history and identify role models within the community to spotlight their achievements and contributions. Each year, 31 lesbian, gay, bisexual, and transgener icons are selected and celebrated each day of the month of October, with videos,…, LGBTQ History Month at Ocean Casino Resort, At Ocean Casino Resort, we’re celebrating LGBTQ History Month and the triumphs of the LGBTQIA+ community through the month of October and November. Our commemoration begins on October 8th. We’re partnering with Garden State Equality for the 2022 Equality Walk , which is their largest community fundraising event. This year, the proceeds of the event will go toward the organization’s work to fight…, Showcase Year-Long Pride At Ocean Casino Resort, LGBTQIA+ history is punctuated by inspiring upheaval, faithful advocacy, and uplifting achievements that deserve a celebration. Ocean Casino Resort is the LGBTQIA+ community’s biggest ally. Stop by any time of the year to relish in celebratory festivities, from the Ocean Pride Drag Showcase to all-inclusive bingo nights. What are you waiting for? Book a room today . Sources: LGBT History Month…
Halloween Haunts and Treats
On Hallow’s Eve, ghostly creatures and spine-chilling ghouls wander Atlantic city’s moon-lit boardwalk, as mysterious cheers, melodies, and toasts drift in from the other side. The other side of the boardwalk, that is. On Halloween, ghosts and ghouls aren’t the only ones who come out to play in Atlantic City. The season summons a host of spooktacular events, including hair-raising performances,…, #1 Halloween Weekend, The portal to otherworldly thrills opens long before Halloween. Creep into the night for a bewitching performance from MORTEN , a Danish DJ who’s spinning magic all night long at HQ2 Nightclub . He spellbinds EDM and the underground for a sound that transcends this realm. Post-mortem MORTEN with James Hype the following night. He’s materializing within HQ2 Nightclub’s walls for one night only to…, #2 The Halloween Ball, Calling all zombies, goblins, and witches—you’re cordially invited to the annual Halloween Ball . Drift in as the clock strikes 8 for an enchanted evening of sinister behavior and spirited tunes. English DJ and producer Joel Corry is your host for the night. Come dressed in your spookiest wear and let the music take you away to otherworldly dimensions. At a loss for creepy and creative attire?…, #3 Brews and Concoctions, A variety of tempting brews, concoctions, and elixirs await you this Halloween season. From seasonal craft beer to scrumptious seasonal cocktails, Ocean Casino Resort specializes in all the favorite fall flavors: Serendipity3 – Legendary New York City restaurant, Serendipity3 home of the world famous Frrrozen Hot Chocolate is offering Halloween themed cocktails this year! Celebrate with one of…, #4 Tasty Treats, Don’t let the season spook you—with ghouls and goblins also comes seasonal dishes that are bound to put you under a spell. Our witches—ahem, chefs—are crafting a tasty menu of delicious dishes reminiscent of last season’s offerings that appeared across the resort at various venues, including: American Cut – The smoke of seared scallops drifted through the air in a ghostly manner as they…, Summon the Season At Ocean Casino Resort, For a ghoulish good time, zombie-walk, hover, or schlepp on over to Ocean Casino Resort this Halloween. From our annual Halloween Ball to our smorgasbord of seasonal elixirs and treats, you’re guaranteed to find a bit of magic within our walls. Wave your magic wand and book a room today . Your tricks and treats are only a few clicks away. Sources: Ocean AC. Fall For Flavor and New Seasonal Menu…