What is Casino Credit?

Casino credit is a way to secure funds from your checking account for your pleasure at our table games and slot machines. There are no fees or service charges of any kind to use your Ocean Rewards credit line. Minimum credit line starts at $500.

How to use Casino Credit

If you play slot machines, you would proceed to the casino cage, present your ID and ask for a marker. You can sign a marker for any amount up to your available credit limit. The cashier will then issue you cash or a slot voucher to play with. If you play table games, you would proceed to the game of your choice (excluding poker room) and ask a dealer for a marker. The table games supervisor will issue your chips to play with.

When do you have to pay back the balance of your Casino Credit line?

Markers that have been issued to you during your stay are considered to be counter checks and have deposit dates based on their face value.
• Markers up to $1,000 will be deposited to your checking account in 7 calendar days
• $1,001 up to and including $5,000 will be deposited in 14 calendar days
• $5,001 and above will be deposited in 45 calendar days

Smaller markers may be consolidated at the end of your trip in person at the casino cage for additional time. The consolidated marker’s deposit date will be based on the final amount, beginning with the issue date of the oldest marker.

How do I request a sponsorship or donation?

Ocean Casino Resort is committed to supporting the community in which we do business through in-kind donation, sponsorships, and volunteerism. This commitment is an integral part of our culture and we embrace it with enthusiasm. To support Ocean’s green initiatives, we kindly ask that all requests for donations or sponsorships are submitted via email to OceanCares@theoceanac.com.

What is Ocean Cares?

Ocean Cares is devoted to making a positive difference in the lives of others through charitable contributions in the areas of Community, Health & Human Services, Culture, Education, Veterans, Seniors, First Responders & Wildlife Conservation. As team members of Ocean Casino Resort, we feel that kindness is the source of our pride and in sharing this awareness everyone will succeed.

How do I purchase tickets for a show or event?

To purchase tickets for a show or event, visit www.ticketmaster.com, use the Ticketmaster mobile app, or visit the Ocean Casino Resort Box Office.

Where can tickets for shows be picked up?

Tickets for shows can be picked up at Ocean Casino Resort Box Office Will Call.

Reserved complimentary tickets are guaranteed up until 90 minutes prior to showtime. Tickets can be picked up at the Box Office beginning at 12PM on the day of the show. Limited ADA seating available and issued on a first-come, first-served basis for each performance.

What will I need to pick up my tickets?

You will need to present a valid government issued photo ID with the credit card used for the ticket purchase.

What are the hours of operation of the box office?

Non-show days are open 1pm to 5 pm on Thursday, Friday & Saturday. Show Days are 2pm until 30 minutes after the headliner hits the stage.

How would I receive comp tickets for shows?

In order to receive comp tickets for a show, you must receive a complimentary ticket offer and RSVP. Reserved tickets can be picked up at the Box Office on the day of the show and are guaranteed up until 90-minutes prior to show-time.

What items are not allowed in Ovation Hall?

Chairs of any kind
Backpacks and oversized bags – other bags are subject to a search
Illegal substances or paraphernalia
Bottles, cans, coolers and liquid containers
Food and beverages (including alcohol) Available for purchase inside the venue
Selfie Sticks
Weapons of any kind – Ocean Management reserves the right to define
Non-professional or professional cameras with detachable, long or extending lenses
Fireworks, explosives or projectiles of any kind
Laser pointers
Glow sticks
Beach balls
Compressed air horns
Aerosol spray cans
Tools (wrenches/pliers)
Pets (non-service animals)
Recording devices of any kind: audio or video
Any other items deemed unacceptable by Ocean Casino Resort / Venue / Security Management
Smoking is NOT permitted

Does Ocean Casino Resort have a nightclub or dancing?

Yes, Ocean Casino Resort has a nightclub and dayclub scene, featuring a rotation of the best global DJs and celebrities.

Does Ovation Hall have accessible seating?

Yes, accessible seating tickets are available from every purchase point, online and at the Ocean Casino Resort Box Office.

Do children require tickets to enter Ovation Hall events?

Yes, everyone requires a ticket to enter. Ovation Hall events are All Ages unless otherwise noted.

Are there any age restrictions for headliner shows?

All patrons must have a ticket regardless of age. Appropriate adult supervision is required. Some performances may not be suitable for young children and venue management reserves the right to refuse admission for any reason. Children of any age may NOT attend a concert of performance deemed 18 or 21 to enter. Please see Ovation Hall events at theoceanac.com for specific age restrictions by event.

What is the name of our card program?

Our rewards program is called Ocean Rewards Club. There will be an entry level card along with four higher tiers: Blue (entry level), Gold, Platinum, Black and Chairman. Each tier offers its own unique set of rewards and comps. To learn more about Ocean Rewards Club, click here.

When does Ocean Rewards start?

Players can start earning points to our new rewards program starting on October 1, 2019. The earning/benefit periods are as follows:

  • Earning Period: October 1, 2019 – September 30, 2020
  • Benefit Period: October 1, 2020 – September 30, 2021

What are the tier levels and how do I move up the tier levels?

Tier levels open up greater levels of rewards, based on your play. You can move up to higher tiers by playing more and earning tier points. The higher your tier, the greater your rewards. Tier points are re-set at the first of each year, but you’ll be upgraded to your higher tier status as soon as you earn the required point threshold.

  • Blue – You’re automatically enrolled at the Blue Tier when you sign up with Ocean Rewards.
  • Gold – Earn 3,000 tier points annually to achieve Gold status.
  • Platinum – Earn 15,000 tier points annually to achieve Platinum status.
  • Black – Earn 75,000 tier points annually to achieve Black status.
  • Chairman – Earn 300,000 tier points annually to achieve Chairman status.

Will Ocean Casino Resort match tier levels from other properties?

Yes. Please click here for more details regarding tier match.

Will free play be available? If so, in what increments?

Yes. Ocean Casino Resort will offer free play for guests who qualify and are members of our Ocean Rewards program. Free slot play will be earned based on play.

How will Same Day Free Play/comp dollars be earned?

Same Day Free Play is earned based on your slot play. Comp dollars are earned based on your slot or table play. Same Day Free Play has a minimum of $5 required in order to download. For questions regarding your Same Day Free Play or comps, please visit any Ocean Rewards Center.

When and how will Ocean Casino Resort send out promotional mailers?

Promotions and offers will be sent via email as well as through the mail based on play. To receive special communications please sign up here.

When will I receive my Ocean Rewards card?

Guests can pick up their card from the Ocean Rewards Center.

Does Ocean have a veterans program?

Yes, veterans can visit the Ocean Rewards Center and receive an Ocean Honor Card. Ocean Honor Cardholders receive an automatic Gold card upgrade with Gold Tier benefits, complimentary self-parking, a 10% hotel discount and 10% discount on Food & Beverage throughout Ocean Casino Resort.

All Active Duty military, members of the Army National Guard, Air National Guard, members of
the Army Reserve, Navy Reserve, Marine Corps Reserve, Air Force Reserve, Coast Guard Reserve, and all
Veterans are eligible. ID verification is required and all of the following will be accepted at any Ocean
Rewards Center: Active Military ID, National Guard ID, Retired Military ID, DD214, and Veteran’s cards.

How many nights a week are comped rooms available?

Comped rooms will be available 7 nights a week. Rates and comped offers will vary based on play.

How many table games and slot machines does Ocean Casino Resort have?

Ocean Casino Resort has 1,945 slot machines, 100 tables and 8 poker tables.

Does Ocean Casino Resort allow smoking on the casino floor?

Yes. Ocean Casino Resort will have comfortable gaming options for both smoking and non-smoking guests.

What is the comp rate in the poker room?

Comp earning rate in the poker room varies by type of poker game and length of play. For questions regarding the comp rate, please visit any Ocean Rewards Club Center.

Where will my comp dollars be accepted? What will the ratio be?

Comp dollars will be accepted at all outlets at a 1:1 ratio.

Will my Ocean Rewards Club card expire?

Yes. Your Tier level will reset once a year. Your tier information, along with the number or points needed to reach the next Ocean Rewards tier, are always available in your Ocean Rewards account which you can view at any self-service kiosk. You can also view tier and tier credits on Ocean Casino Resort’s online portal.

Do my comp dollars expire?

Comp dollars expiration will vary based on your Ocean Rewards Club Card tier. After six months of inactivity your comp balances will expire (three months for blue tier).

When does same day free play expire?

After three months of inactivity your same day free play balances will expire.

Is there a minimum age to use the pool?

Children under 18 must be accompanied by an adult during their time at the pool. Poseidon Pool & Cabana Club and the HQ2 Beachclub are 21+ areas. Please visit Pools & Cabanas for more details.

What do I need to access the pool?

To access the pool, you will need to present your guest room key and registration wristband to prove hotel room validity. Wristbands are issued at the registration desk.

Does the hotel have a pool?

Yes, Ocean Casino Resort has one indoor pool and four outdoor pools.

Does Ocean Casino Resort have Tesla Charging Stations?

Ocean Casino Resort has four charging stations for Teslas. Guests who are interested in using the chargers should go to the Porte Cochere and a Valet Team Member will be able to assist. The current Self-Park Rates will be charged for the use of the charging stations.

What time is check-in? Check-out?

Check-in is at 4pm Monday-Saturday and 6pm on Sunday and holidays. Check-out is at 11am.

Can I request an early check-in or late check out?

Both early check-in and late check out are unavailable at this time.

What is the minimum age requirement to check-in?

You must be 21 years or older to check-in.

What is required at check-in?

A valid government picture ID and credit card are required at the time of check in.

What forms of payment are accepted?

All major credit cards are accepted. Guest may also pay for their room in cash. A guest must provide a valid debit/credit card for the Security Deposit.

Does Ocean Casino Resort require an authorization on my credit card for incidentals?

Yes, the initial authorization at the time of check-in is $100.00 for incidentals, plus room and tax fees. If there are no incidental charges during your stay, the $100 pre-authorization will be credited back to your card.

Is the Ocean Casino Resort Dog-Friendly?

No, Ocean Casino Resort is not a dog-friendly resort.

Can I use my Hyatt rewards towards booking a room at Ocean Casino Resort?

Yes, you can use your Hyatt rewards towards booking a room; however, you must book via the Hyatt Customer Care Center or Hyatt.com.

Is room service available? If so, when?

Yes, room service is available 24 hours. Hours are subject to change based on business demand. You can view the full room service menu in your in-room directory, or online once available.

What are the Parking Fees?

Parking fees are as follows:

Self-Parking Fees
Monday-Thursday: $5
Friday-Sunday: $10

Valet Parking
Monday-Thursday: $10
Friday-Sunday: $15

Are there any additional fees associated with my room reservation?

Your room reservation is subject to your room rate, plus 13.625% taxes, the Resort fee ($23), the Atlantic City Tourism fee ($2), and State Occupancy fee ($3) plus applicable taxes.

Are babysitting services available?

No, we do not have babysitting services available.

Does Ocean Casino Resort offer accessible rooms?

Yes, Ocean Casino Resort offers accessible rooms. Please contact a Reservation Specialist at 609.783.8000 to book an accessible room.

Does Ocean Casino Resort offer Internet access?

Yes, Ocean Casino Resort offers free Internet access throughout the resort.

Does Ocean Casino Resort have a fitness center?

Yes, Ocean Casino Resort has a fitness center which is located at The Shops at the Row.

What is the cost to use the fitness center?

The fitness center is included in the resort fee. Guests who are not staying at the hotel may purchase a fitness center pass.

Does Ocean Casino Resort offer hotel room packages?

Ocean Casino Resort offers hotel room packages. Please check our room package section under the Hotel+Spa menu. Packages are constantly updated, please check back periodically for updates.

Is there a charge for additional guests to stay in my room?

Yes, all rates are based on single or double occupancy. Each additional guest is $25.00 per person, per night.

What is the maximum room occupancy?

The maximum room occupancy is four (4) adults per room.

What does the Resort fee include?

The Resort fee includes free high-speed Wi-Fi Internet, and access to the pool and the fitness center. All reservations are subject to this Resort fee.

How do I use my Ocean Rewards points to reserve a room?

Casino guests earn complimentary room stays based on the level of play. Generally, casino guests are sent a promotional calendar identifying either the complimentary night stay or a discount room rate.

Can I book more than one room at a time?

Yes, you may book more than one room at a time.

Will I be guaranteed that my room will have the bed type, view or location I requested?

All rooms are based upon availability at the time of check-in.

Can I change or cancel a hotel reservation online?

At this time, you may not make changes or cancel your reservation online. To change or cancel your reservation, please call a Reservation Specialist at 609.783.8000.

What is Ocean Casino Resort’s hotel cancellation policy?

We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation in order to avoid the cancellation fee, and to receive the refund of your deposit.

Will I incur any penalties if I arrive late to my scheduled reservation time?

We ask all guests to notify us if they plan on arriving late. No penalty will be assessed. If you plan on arriving past 9pm, please contact us at 609.783.8000.

How late can my reservation for a hotel room be held? What is the cancellation policy?

Casino reservations are held until 9pm. Hotel reservations are held until 9pm. We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation.

Does Ocean Casino Resort offer wheelchair/scooter rentals?

Ocean Casino Resort offers scooter and wheelchair rentals through Mobility On Wheels. Mobility scooters and electric wheelchairs are $40 plus tax per day for the first and second day, and $20 plus tax each day thereafter. Manual wheelchairs are $15 plus tax per day for the first and second day, and $8 plus tax each day thereafter. Manual wheelchairs are free of charge for the entire trip when a state issued disability card is presented. Scooters can be rented by calling 609-303-2189, or by visiting mobilityonwheels.com and can be picked up at the Concierge Desk upon arrival.

Are laundry and/or dry-cleaning services available at Ocean Casino Resort?

Yes, laundry and dry-cleaning services are available at Ocean Casino Resort.

Are there cribs available for hotel guests?

Yes, cribs are available at no additional charge. Please let your Reservation Specialist know that you would like a crib available for your stay.

How can I contact the Concierge Desk?

To contact the Concierge Desk, please call 609-783-8777.

Does Ocean Casino Resort offer special rates to groups?

Yes, please contact our Group Sales team at 609-783-8300 or sales@theoceanac.com for room blocks of 10 or more rooms.

Does Ocean Casino Resort offer discounts to AAA/AARP members, government and/or military personnel?

Yes, AAA/AARP, government and military personnel will receive a 10% discount. To book with these discounts, please call a Reservation Specialist at 609.783.8000. Discounted rooms cannot be booked online.

Is smoking allowed in the hotel?

Yes, smoking is permitted in designated areas.

Does Ocean Casino Resort offer Dynamic Currency Conversion?

Yes, Ocean Casino Resort offers conversion for select currencies. Please visit our Casino Cage for more information.

Can I reserve connecting hotel rooms?

Yes, you may request connecting hotel rooms. Connecting hotel rooms are based upon availability at the time of check-in.

Can I bring food and drinks into my hotel room?

Ocean Casino Resort has over 15 dining outlets throughout our property to accommodate all of your dining needs. For this reason, we do not allow outside food or beverage on property. Only 12” x 12” coolers used for medicinal purposes will be allowed up to the hotel rooms. You will be permitted to bring one (1), six (6) pack of beer or one (1) bottle of wine/champagne per hotel room.

How do I sign up for access to the player portal?

Ocean Rewards card holders can log in to their online account by clicking this link and inputting their Ocean Rewards card number and PIN.

I don’t remember my PIN. Can I change it online?

To maintain the highest levels of account safety, all PIN numbers must be changed on the property at an Ocean Rewards Center.

What information will I be able to see if I sign up for the player portal?

You will be able to see your comp balance, card expiration date, Same Day Free Play balance, promotions, hotel offers and entertainment offers. You will also be able to view your tier level and number of tier credits.

Will I be able to book hotel rooms and reserve promotions through the player portal?

We are working on that functionality and hope to have it available for our guests in the near future. Currently, you will be able to view your offers, but still must call to book a room and reserve an offer if prompted to do so in the description of the offer.

Who do I contact if I have questions?

Please contact our team at 609.783.8000, or your Marketing Executive, if you have questions about the player portal or your account.