Digital Key Frequently Asked Questions We are committed to enhancing your stay with the latest in hospitality technology. The Digital Key offers you a seamless and secure way to access your room, right from your smartphone. Have questions regarding your Digital Key? Check out the Frequently Asked Questions below. Still can't find the answer you're looking for? Contact Us What is a Digital Key? The Digital Key allows you to use your smartphone as your room key. Through the Ocean Mobile App, you can check in and unlock your room without needing a physical keycard. When you're within range of an equipped lock, a Bluetooth signal is sent between it and your smartphone or tablet. They communicate, and the door unlocks with the tap of a button. How do I use a Digital Key? To use a Digital Key: Download the Ocean Mobile App from the App Store or Google Play. Sign in with your Ocean Rewards Card Number and PIN. On the Account tab, navigate to the I WANT TO Section and scroll to Access My Digital Room Key. Once your room is assigned, your digital key will be activated in the app. Do I need a smartphone to use the Digital Key? Yes, a compatible smartphone (iOS or Android) with the Ocean Mobile App installed is required. If you don’t have a smartphone or prefer not to use the digital key, traditional physical keycards are still available at the Front Desk. Is the Digital Key secure? Absolutely. The digital key uses encrypted technology and is tied to your specific reservation. It’s only active during your stay and deactivates after checkout. The app also requires PIN authentication to access the key. When do I get my Digital Key? Once your room is ready on the day of your arrival, you'll receive a push notification to your smartphone or tablet that the key has been delivered. It will then be available in your Ocean Mobile App until you check out. What if my phone battery dies? If your phone runs out of power, don’t worry! You can visit the Front Desk to get a traditional physical keycard. What if my device is lost or stolen? If your smartphone or tablet is missing, let the Front Desk know so they can take steps to ensure your Digital Key cannot be used. You can choose to hide your room number after you've accessed it for the first time, so if someone else finds your device, they won't be able to identify the room number associated with your key. That said, we always recommend that our guests password-protect their smartphones and tablets using their device's native security features. Can I share my Digital Key with someone else? You can share your Digital Key with up to 4 people. Each guest must be an Ocean Rewards member and have the Ocean Rewards app installed. Non-members can sign up for free when they accept your key. Does the Digital Key work without an internet connection? Yes, once the digital key is downloaded to your phone, it uses Bluetooth or NFC technology to unlock your door—no Wi-Fi or cellular data is required at the point of entry. However, you’ll need an internet connection to initially check in and download the key. Can I use the Digital Key for multiple rooms? If your reservation includes multiple rooms, you can request digital keys for each room you’re authorized to access. Contact the front desk or manage this through the app during check-in. What if the Digital Key doesn’t work? If you have trouble unlocking your door, ensure Bluetooth is enabled and the app is open. If the issue persists, visit the front desk for assistance—we’ll troubleshoot the problem or provide a physical keycard as a backup. How do I enable Bluetooth? To enable Bluetooth on your device: Go to Settings. Find Ocean AC under the list of Apps. Under Allow Ocean AC to Access, toggle Bluetooth ON. Is there a cost to use the Digital Key? No, having a Digital Key is free for all guests. You just need to download our app and have a valid reservation. Can I still check in at the front desk if I use the Digital Key? Yes! The digital key is an optional convenience. If you prefer a traditional check-in experience, our staff at the front desk are happy to assist you with a physical keycard. What if I need to arrive early? Your Digital Key will arrive when your room is ready. If you need to arrive sooner, we'll do our best to accommodate you. Please contact the Front Desk and they'll assist you further. What happens to my Digital Key when I check out? Your digital key automatically deactivates upon checkout, so you won’t be able to access your room or other areas after your stay ends. You can check out directly through the app for a seamless departure. Who can I contact for help with the Digital Key? If you have questions or need assistance, please visit the Front Desk or call the Reservations team (609-783-8000). We’re here to assist you!