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FAQ

  • Casino
  • Community
  • Entertainment
  • Ocean Premier
  • Pools & Cabanas
  • Hotel & Concierge

Casino

What is Casino Credit?

Casino credit is a way to secure funds from your checking account for your pleasure at our table games and slot machines. There are no fees or service charges of any kind to use your Ocean Premier credit line. Minimum credit line starts at $500.

How to use Casino Credit

If you play slot machines, you would proceed to the casino cage, present your ID and ask for a marker. You can sign a marker for any amount up to your available credit limit. The cashier will then issue you cash or a slot voucher to play with. If you play table games, you would proceed to the game of your choice (excluding poker room) and ask a dealer for a marker. The table games supervisor will issue you chips to play with.

When do you have to pay back the balance of your Casino Credit line?

Markers that have been issued to you during your stay are considered to be counter checks and have deposit dates based on their face value.
• Markers up to $1,000 will be deposited to your checking account in 7 calendar days
• $1,001 up to and including $5,000 will be deposited in 14 calendar days
• $5,001 and above will be deposited in 45 calendar days

Smaller markers may be consolidated at the end of your trip in person at the casino cage for additional time. The consolidated marker’s deposit date will be based on the final amount, beginning with the issue date of the oldest marker.

Community

How do I request a sponsorship or donation?

Ocean Resort Casino is committed to supporting the community in which we do business through in-kind donation, sponsorships and volunteerism. This commitment is an integral part of our culture and we embrace it with enthusiasm. To support Ocean’s green initiatives, we kindly ask that all requests for donations or sponsorships are submitted via email to OceanCares@theoceanac.com.

Entertainment

How do I purchase tickets for a show or event?

To purchase tickets for a show or event, visit www.ticketmaster.com, the Ocean Premier Desk & Box Office, or dial 1-800-745-3000 (Ticketmaster charge-by-phone number).

Where can tickets for shows be picked up?

Tickets for shows can be picked up at Ocean Premier Desk & Box Office Will Call or the card services desk.

What will I need to pick up my tickets?

You will need to present a valid government issued photo ID with the credit card used for the ticket purchase.

What are the hours of operation of the box office?

Sunday – Monday: 12pm – 5pm

Friday & Saturday: 12pm – 1am

Day of Event: 12pm – 1am

How would I receive comp tickets for shows?

In order to receive comp tickets for a show, you must receive an offer to make a reservation from your host, and pick up from the Ocean Premier Desk & Box Office.

What items are not allowed in Ovation Hall?

Chairs of any kind
Backpacks and oversized bags - other bags are subject to a search
Illegal substances or paraphernalia
Bottles, cans, coolers and liquid containers
Food and beverages (including alcohol) Available for purchase inside the venue
Umbrellas
Selfie Sticks
Strollers
Weapons of any kind - Ocean Management reserves the right to define
Non-professional or professional cameras with detachable, long or extending lenses
Fireworks, explosives or projectiles of any kind
Laser pointers
Glow sticks
Beach balls
Compressed air horns
Aerosol spray cans
Tools (wrenches/pliers)
Pets (non-service animals)
Recording devices of any kind: audio or video
Any other items deemed unacceptable by Ocean Resort Casino / Venue / Security Management
Smoking is NOT permitted

Does Ocean Resort Casino have a nightclub or dancing?

Yes, Ocean Resort Casino has a nightclub and dayclub scene, featuring a rotation of the best global DJs and celebrities.

Does Ovation Hall have accessible seating?

Yes, accessible seating tickets are available from every purchase point (online, by phone or at the Ocean Box Office).

Do children require tickets to enter Ovation Hall events?

Yes, everyone requires a ticket to enter. Ovation Hall events are All Ages unless otherwise noted.

Ocean Premier

What is the name of our card program?

Our rewards program is called Ocean Premier. There will be an entry level card along with three higher tiers: Blue (entry level), Gold, Platinum and Black. Each tier offers their own unique set of rewards and comps.

Will Ocean Resort Casino match tier levels from other properties?

Yes. From June 28 to September 30 Ocean Premier will match your tier level from any Atlantic City casino! Click here for full details.

Will free slot play be available? If so, in what increments?

Yes. Ocean Resort Casino will offer free slot play for guests who qualify and are members of our Ocean Premier rewards program. Free slot play will be downloadable in $5 increments and earned based on play.

How will slot play/comp dollars be earned?

Slot play and comp dollars will be earned based on your play. For questions regarding your free slot play or comps, please visit any Ocean Premier Rewards Center.

When and how will Ocean Resort Casino send out promotional mailers?

Promotions will be sent via email as well as through the mail. To receive promotions please sign up here.

When will I receive my Ocean Premier rewards card?

Guests can pick up their card from any Ocean Premier Rewards Center. Ocean Premier Rewards Centers are located on the casino floor, near Ovation Hall and by the Ocean Way Self-Park entrance.

How many nights a week are comped rooms available?

Comped rooms will be available 7 nights a week. Rates and comped offers will vary based on play.

How many table games and slot machines will Ocean Resort Casino have?

Ocean Resort Casino will have 1,945 slot machines, 100 tables and 8 poker tables.

Will I continue to have the same card status I had as a Revel player?

Yes. Ocean Premier will match your previous Revel tier to the new Ocean Premier rewards card tiers. To do so, please visit an Ocean Premier Rewards Center located on the casino floor near the main cage or by the Ovation Hall Box Office.

Will Ocean Resort Casino allow smoking on the casino floor?

Yes. Ocean Resort Casino will have comfortable gaming options for both smoking and non-smoking guests.

What is the comp rate in the poker room?

Comp earning rate in the poker room varies by type of poker game and length of play. For questions regarding the comp rate, please visit any Ocean Premier Rewards Center.

Where will my comp dollars be accepted? What will the ratio be?

Comp dollars will be accepted at all outlets at a 1:1 ratio.

Will my Ocean Premier player card expire?

Yes. Your Tier level will reset once a year. Your tier information, along with the number or points needed to reach the next Ocean Premier tier, are always available in your Ocean Premier account which you can view at any self-service kiosk.

Do my comp dollars expire?

Comp dollars expiration will vary based on your Ocean Premier rewards card tier.

Pools & Cabanas

Is there a minimum age to use the pool?

Guests must be 16 years or older to be unaccompanied by an adult to use Ocean’s pool facilities. Guests younger than 16 must be accompanied by an adult.

What do I need to access the pool?

To access the pool, you will need to present your guest room key.

Does the hotel have a pool?

Yes, Ocean Resort Casino has one indoor pool and four outdoor pools.

Hotel & Concierge

What time is check-in? Check-out?

Check-in is at 4pm. Check-out is at 11am.

Can I request an early check-in or late check out?

Both early check-in and late check out are unavailable at this time.

What is the minimum age requirement to check-in?

You must be 21 years or older to check-in.

What is required at check-in?

A valid picture ID and credit card are required at the time of check in.

What forms of payment are accepted?

All major credit cards are accepted. Guest may also pay for their room in cash. A guest must provide a valid debit/credit card for the Security Deposit.

Does Ocean Resort Casino require an authorization on my credit card for incidentals?

Yes, the initial authorization at the time of check-in is $100.00 for incidentals, plus room and tax fees. If there are no incidental charges during your stay, the $100 pre-authorization will be credited back to your card.

Is the Ocean Resort Casino Dog Friendly?

No, Ocean Resort Casino is not a dog friendly resort.

Can I use my Hyatt rewards towards booking a room at Ocean Resort Casino?

Yes, you can use your Hyatt rewards towards booking a room; however, you must book via the Hyatt Customer Care Center or Hyatt.com.

Is room service available? If so, when?

Yes, room service is available 24 hours. You can view the full room service menu in your in-room directory, or online once available.

What are the Parking Fees?

Parking fees are as follows:

Self-Parking Fees
Monday-Thursday: $5
Friday-Sunday: $10

Valet Parking
Monday-Thursday: $10
Friday-Sunday: $15

Are there any additional fees associated with my room reservation?

Your room reservation is subject to your room rate, plus 13.625% taxes, the Resort fee ($20), the Atlantic City Tourism fee ($2), and State Occupancy fee ($3) plus applicable taxes.

Are babysitting services available?

No, we do not have babysitting services available.

Does Ocean Resort Casino offer accessible rooms?

Yes, Ocean Resort Casino offers accessible rooms. Please contact a Reservation Specialist at 866-50-OCEAN to book an accessible room.

Does Ocean Resort Casino offer Internet access?

Yes, Ocean Resort Casino offers free Internet access throughout the resort.

Does Ocean Resort Casino have a fitness center?

Yes, Ocean Resort Casino has a fitness center which is located at The Shops at the Row.

What is the cost to use the fitness center?

The fitness center is included in the resort fee. Guests who are not staying at the hotel may purchase a fitness center pass.

Does Ocean Resort Casino offer hotel room packages?

Ocean Resort Casino will be offering hotel room packages in the near future. Once the packages are finalized, they will be listed on our website.

Is there a charge for additional guests to stay in my room?

Yes, all rates are based on single or double occupancy. Each additional guest is $25.00 per person, per night.

What is the maximum room occupancy?

The maximum room occupancy is four (4) adults per room.

What does the Resort fee include?

The Resort fee includes free high-speed Wi-Fi Internet, and access to the pool and the fitness center. All reservations are subject to this Resort fee.

How do I use my Ocean Premier points to reserve a room?

Casino guests earn complimentary room stays based on the level of play. Generally, casino guests are sent a promotional calendar identifying either the complimentary night stay or a discount room rate.

Can I book more than one room at a time?

Yes, you may book more than one room at a time.

Will I be guaranteed that my room will have the bed type, view or location I requested?

All rooms are based upon availability at the time of check-in.

Can I change or cancel a hotel reservation online?

At this time, you may not make changes or cancel your reservation online. To change or cancel your reservation, please call a Reservation Specialist at 866-50-OCEAN.

What is Ocean Resort Casino’s hotel cancellation policy?

We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation in order to avoid the cancellation fee, and to receive the refund of your deposit.

Will I incur any penalties if I arrive late to my scheduled reservation time?

We ask all guests to notify us if they plan on arriving late. No penalty will be assessed. If you plan on arriving past 9pm, please contact us at 866-50-OCEAN.

How late can my reservation for a hotel room be held? What is the cancellation policy?

Casino reservations are held until 9pm. Hotel reservations are held until 9pm. We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation.

Does Ocean Resort Casino offer wheelchair/scooter rentals?

Yes, Ocean Resort Casino has contracted with a local company to provide scooters and wheelchair rentals. We will have a limited supply on property.

Are laundry and/or dry-cleaning services available at Ocean Resort Casino?

Yes, laundry and dry-cleaning services are available at Ocean Resort Casino.

Are there cribs available for hotel guests?

Yes, cribs are available for $25 per night. Please let your Reservation Specialist know that you would like a crib available for your stay.

How can I contact the Concierge Desk?

To contact the Concierge Desk, please call 609-783-8777.

Does Ocean Resort Casino offer special rates to groups?

Yes, please contact our Group Sales team at 609-783-8300 or sales@theoceanac.com for room blocks of 10 or more rooms.

Does Ocean Resort Casino offer discounts to AAA/AARP members, government and/or military personnel?

Yes, AAA/AARP, government and military personnel will receive a 10% discount. To book with these discounts, please call a Reservation Specialist at 866-50-OCEAN. Discounted rooms cannot be booked online.

Is smoking allowed in the hotel?

Yes, smoking is permitted in designated areas.

Does Ocean Resort Casino offer Dynamic Currency Conversion?

Yes, Ocean Resort Casino offers conversion for select currencies. Please visit our Casino Cage for more information.

Can I reserve connecting hotel rooms?

Yes, you may request connecting hotel rooms. Connecting hotel rooms are based upon availability at the time of check-in.

Can I bring food and drinks into my hotel room?

Ocean Resort Casino has over 15 dining outlets throughout our property to accommodate all of your dining needs. For this reason, we do not allow outside food or beverage on property. Only 12” x 12” coolers used for medicinal purposes will be allowed up to the hotel rooms. You will be permitted to bring one (1), six (6) pack of beer or one (1) bottle of wine/champagne per hotel room.