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FAQ

Q: What time is check-in? Check-out?
A: Check-in is at 4pm. Check-out is at 11am.

Q: Can I request an early check-in or late check out?
A: You may request an early check-in and/or late check-out; however, requests will be subject to availability.

Q: What is the minimum age requirement to check-in?
A: You must be 21 years or older to check-in.

Q: What is required at check-in?
A: A valid picture ID and credit card are required at the time of check in.

Q: What forms of payment are accepted?
A: All major credit cards are accepted. Guest may also pay for their room in cash. A guest must provide a valid debit/credit card for the Security Deposit.

Q: Does Ocean Resort Casino require an authorization on my credit card for incidentals?
A: Yes, the initial authorization at the time of check-in is $100.00 for incidentals, plus room and tax fees. If there are no incidental charges during your stay, the $100 pre-authorization will be credited back to your card.

Q: Is the Ocean Resort Casino Dog Friendly?
A: Yes, dogs are permitted. There is a 50-lb weight limit restriction. A non-refundable fee of $100 per stay will be assessed at the time of check-out. Dogs must be on a leash and must be supervised at all times while in public areas. Dogs are not permitted in our restaurant or casino areas. This policy does not apply to service animals. We do not recognize emotionally supportive animals. Dogs left unattended in the room must be placed in a crate or cage. Additional charges may be assessed for deep cleaning or damages.

Q: Is room service available? If so, when?
A: Yes, room service is available 24 hours. You can view the full room service menu in your in-room directory, or online once available.

Q: Does Ocean Resort Casino offer accessible rooms?
A: Yes, Ocean Resort Casino offers accessible rooms. Please contact a Reservation Specialist at 866-50-OCEAN to book an accessible room.

Q: Does Ocean Resort Casino offer Internet access?
A: Yes, Ocean Resort Casino offers free Internet access throughout the resort.

Q: Does Ocean Resort Casino have a fitness center?
A: Yes, Ocean Resort Casino has a fitness center which is located at The Shops at the Row.

Q: What is the cost to use the fitness center?
A: The fitness center is included in the resort fee. Guests who are not staying at the hotel may purchase a fitness center pass.

Q: Does Ocean Resort Casino offer hotel room packages?
A: Ocean Resort Casino will be offering hotel room packages in the near future. Once the packages are finalized, they will be listed on our website.

Q: Is there a charge for additional guests to stay in my room?
A: Yes, all rates are based on single or double occupancy. Each additional guest is $25.00 per person, per night.

Q: What is the maximum room occupancy?
A: The maximum room occupancy is four (4) adults per room.

Q: How much is the tax on a hotel room?
A: The tax on a hotel room is 13.625%.

Q: What is the State Casino Occupancy fee?
A: The State Casino Occupancy fee is $3.00.

Q: What is the Tourism Promotion fee?
A: The Tourism Promotion fee is $2.00.

Q: What is the Resort fee?
A: The Resort fee is $20.00.

Q: What does the Resort fee include?
The Resort fee includes free high-speed Wi-Fi Internet, and access to the pool and the fitness center. All reservations are subject to this Resort fee.

Q: Are there any additional fees associated with my room reservation? How do I use my Ocean Premier points to reserve a room?
A: Your room reservation is subject to your room rate, plus 13.625% taxes, the Resort fee ($20), the Atlantic City Tourism fee ($2), and State Occupancy fee ($3) plus applicable taxes.

Q: How do I use my Ocean Premier points to reserve a room?
A: Casino guests earn complimentary room stays based on the level of play. Generally, casino guests are sent a promotional calendar identifying either the complimentary night stay or a discount room rate.

Q: Can I use my Hyatt rewards towards booking a room at Ocean Resort Casino?
A: Yes, you can use your Hyatt rewards towards booking a room; however, you must book via the Hyatt Customer Care Center or Hyatt.com.

Q: Can I book more than one room at a time?
A: Yes, you may book more than one room at a time.

Q: Will I be guaranteed that my room will have the bed type, view or location I requested?
A: All rooms are based upon availability at the time of check-in.

Q: Can I change or cancel a hotel reservation online?
A: At this time, you may not make changes or cancel your reservation online. To change or cancel your reservation, please call a Reservation Specialist at 866-50-OCEAN.

Q: What is Ocean Resort Casino’s hotel cancellation policy?
A: We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation in order to avoid the cancellation fee, and to receive the refund of your deposit.

Q: Will I incur any penalties if I arrive late to my scheduled reservation time?
A: We ask all guests to notify us if they plan on arriving late. No penalty will be assessed. If you plan on arriving past 9pm, please contact us at 866-50-OCEAN.

Q: How late can my reservation for a hotel room be held? What is the cancellation policy?
A: Casino reservations are held until 9pm. Hotel reservations are held until 9pm. We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation.

Q: Does Ocean Resort Casino offer wheelchair/scooter rentals?
A: Yes, Ocean Resort Casino has contracted with a local company to provide scooters and wheelchair rentals. We will have a limited supply on property.

Q: Are laundry and/or dry-cleaning services available at Ocean Resort Casino?
A: Yes, laundry and dry-cleaning services are available at Ocean Resort Casino.

Q: Are there cribs available for hotel guests?
A: Yes, cribs are available for $25 per night. Please let your Reservation Specialist know that you would like a crib available for your stay.

Q: How can I contact the Concierge Desk?
A: To contact the Concierge Desk, please call 609-783-8777.

Q: Does Ocean Resort Casino offer special rates to groups?
A: Yes, please contact our Group Sales team at 866-50-OCEAN or sales@theoceanac.com for room blocks of 10 or more rooms.

Q: Does Ocean Resort Casino offer discounts to AAA/AARP members, government and/or military personnel?
A: Yes, AAA/AARP, government and military personnel will receive a 10% discount. To book with these discounts, please call a Reservation Specialist at 866-50-OCEAN. Discounted rooms cannot be booked online.

Q: Is smoking allowed in the hotel?
A: Yes, smoking is permitted in designated areas.

Q: Does Ocean Resort Casino offer Dynamic Currency Conversion?
A: Yes, Ocean Resort Casino offers conversion for select currencies. Please visit our Casino Cage for more information.

Q: Can I reserve connecting hotel rooms?
A: Yes, you may request connecting hotel rooms. Connecting hotel rooms are based upon availability at the time of check-in.

Q: Can I bring food and drinks into my hotel room?
A: Ocean Resort Casino has over 15 dining outlets throughout our property to accommodate all of your dining needs. For this reason, we do not allow outside food or beverage on property. Only 12” x 12” coolers used for medicinal purposes will be allowed up to the hotel rooms. You will be permitted to bring one (1), six (6) pack of beer or one (1) bottle of wine/champagne per hotel room.

Q: Are babysitting services available?
A: No, we do not have babysitting services available.

Q: Does the hotel have a pool?
A: Yes, Ocean Resort Casino has one indoor pool and four outdoor pools.

Q: Is there a minimum age to use the pool?
A: Guests must be 16 years or older to be unaccompanied by an adult to use Ocean’s pool facilities. Guests younger than 16 must be accompanied by an adult.

Q: What do I need to access the pool?
A: To access the pool, you will need to present your guest room key.